Frequently Asked Questions
PRODUCT
What makes Bienu products different from other skincare brands?
• Bienu replaces purified water with Centella Asiatica Leaf Water, maximizing skin-soothing
benefits.
• Our formulas feature premium ingredients such as Ceramide Liposome (CLDS), AO-LDS,
BMS-100 technology, 9 types of peptides, and 7 antioxidant-rich berry extracts for advanced
anti-aging results.
• Instead of heavy advertising costs, we invest directly in high-quality raw materials and
formulation, delivering exceptional performance with outstanding value.
What makes Bienu products different from other skincare brands?
• Bienu replaces purified water with Centella Asiatica Leaf Water, maximizing skin-soothing
benefits.
• Our formulas feature premium ingredients such as Ceramide Liposome (CLDS), AO-LDS,
BMS-100 technology, 9 types of peptides, and 7 antioxidant-rich berry extracts for advanced
anti-aging results.
• Instead of heavy advertising costs, we invest directly in high-quality raw materials and
formulation, delivering exceptional performance with outstanding value.
What makes Bienu products different from other skincare brands?
• Bienu replaces purified water with Centella Asiatica Leaf Water, maximizing skin-soothing
benefits.
• Our formulas feature premium ingredients such as Ceramide Liposome (CLDS), AO-LDS,
BMS-100 technology, 9 types of peptides, and 7 antioxidant-rich berry extracts for advanced
anti-aging results.
• Instead of heavy advertising costs, we invest directly in high-quality raw materials and
formulation, delivering exceptional performance with outstanding value.
How can I choose the right product for my skin type?
• Bienu offers a personal skincare consultant service, providing 1:1 recommendations based on
your skin type—dry, oily, combination, or sensitive.
• From product selection to usage method, your consultant guides you for maximum visible
results.
How can I choose the right product for my skin type?
• Bienu offers a personal skincare consultant service, providing 1:1 recommendations based on
your skin type—dry, oily, combination, or sensitive.
• From product selection to usage method, your consultant guides you for maximum visible
results.
How can I choose the right product for my skin type?
• Bienu offers a personal skincare consultant service, providing 1:1 recommendations based on
your skin type—dry, oily, combination, or sensitive.
• From product selection to usage method, your consultant guides you for maximum visible
results.
What should I do if I experience any irritation or breakouts?
• If your skin becomes irritated, Bienu provides immediate feedback and tailored troubleshooting
through our skincare consultants.
• We guide you on whether to discontinue, alternate, or adjust usage depending on your skin’s
response.
What should I do if I experience any irritation or breakouts?
• If your skin becomes irritated, Bienu provides immediate feedback and tailored troubleshooting
through our skincare consultants.
• We guide you on whether to discontinue, alternate, or adjust usage depending on your skin’s
response.
What should I do if I experience any irritation or breakouts?
• If your skin becomes irritated, Bienu provides immediate feedback and tailored troubleshooting
through our skincare consultants.
• We guide you on whether to discontinue, alternate, or adjust usage depending on your skin’s
response.
INGREDIENTS
What are the benefits of using Centella Asiatica Leaf Water instead of purified water?
• Bienu formulates with Centella Asiatica Leaf Water as the primary base ingredient, offering
enhanced calming, redness reduction, and barrier-repair benefits.
• Naturally occurring actives like madecassoside and asiaticoside help soothe and strengthen
the skin.
What are the benefits of using Centella Asiatica Leaf Water instead of purified water?
• Bienu formulates with Centella Asiatica Leaf Water as the primary base ingredient, offering
enhanced calming, redness reduction, and barrier-repair benefits.
• Naturally occurring actives like madecassoside and asiaticoside help soothe and strengthen
the skin.
What are the benefits of using Centella Asiatica Leaf Water instead of purified water?
• Bienu formulates with Centella Asiatica Leaf Water as the primary base ingredient, offering
enhanced calming, redness reduction, and barrier-repair benefits.
• Naturally occurring actives like madecassoside and asiaticoside help soothe and strengthen
the skin.
What key functional ingredients are included in Bienu products?
• Niacinamide + Adenosine → Dual functionality for brightening and wrinkle improvement
• Ceramide Liposome (CLDS) → Deep hydration and improved skin density
• 9 Complex Peptides → Elasticity, firming, and skin regeneration
• 7 Berry Extracts → Potent antioxidant and anti-aging effects
• Sea Buckthorn (Vitamin Tree) Extract → Clear, radiant, and even-toned skin
What key functional ingredients are included in Bienu products?
• Niacinamide + Adenosine → Dual functionality for brightening and wrinkle improvement
• Ceramide Liposome (CLDS) → Deep hydration and improved skin density
• 9 Complex Peptides → Elasticity, firming, and skin regeneration
• 7 Berry Extracts → Potent antioxidant and anti-aging effects
• Sea Buckthorn (Vitamin Tree) Extract → Clear, radiant, and even-toned skin
What key functional ingredients are included in Bienu products?
• Niacinamide + Adenosine → Dual functionality for brightening and wrinkle improvement
• Ceramide Liposome (CLDS) → Deep hydration and improved skin density
• 9 Complex Peptides → Elasticity, firming, and skin regeneration
• 7 Berry Extracts → Potent antioxidant and anti-aging effects
• Sea Buckthorn (Vitamin Tree) Extract → Clear, radiant, and even-toned skin
Are the products safe for sensitive skin?
• Bienu uses gentle, plant-derived ingredients such as Centella, Sea Buckthorn, and berry
extracts to minimize irritation.
• Sensitive skin users can safely use Bienu products with guidance from our skincare consultants.
Are the products safe for sensitive skin?
Absolutely! We never test on animals, and most of our products are 100% vegan. If a product contains ethically sourced beeswax or honey, it will be clearly noted.
We are committed to using only the finest plant-based ingredients and sustainable alternatives to animal-derived components. Our formulations are carefully developed to ensure they align with cruelty-free and vegan principles while maintaining high performance and effectiveness.
Are the products safe for sensitive skin?
• Bienu uses gentle, plant-derived ingredients such as Centella, Sea Buckthorn, and berry
extracts to minimize irritation.
• Sensitive skin users can safely use Bienu products with guidance from our skincare consultants.
C/S
How can I receive Bienu’s skincare consultant support?
• Bienu provides professional consultant guidance before and after purchase.
• Our experts analyze your skin type, condition, and concerns to recommend customized routines
for esthetic-level results at home.
How can I receive Bienu’s skincare consultant support?
Yes! Our products are formulated for all skin types, including sensitive skin. We use gentle, non-irritating ingredients that work in harmony with your skin’s natural balance.
Each formula is dermatologically tested and free from harsh chemicals, making it suitable even for those with delicate or reactive skin. Whether you have dry, oily, combination, or sensitive skin, our products are designed to nourish, hydrate, and protect while maintaining a healthy complexion.
How can I receive Bienu’s skincare consultant support?
• Bienu provides professional consultant guidance before and after purchase.
• Our experts analyze your skin type, condition, and concerns to recommend customized routines
for esthetic-level results at home.
Can I exchange or return the product if I experience a reaction?
• If irritation occurs, our consultant will review your usage pattern and skin response.
• When necessary, we follow official consumer protection standards to support returns or
exchanges—even for used products, depending on the case.
Can I exchange or return the product if I experience a reaction?
To ensure longevity and maintain the product’s efficacy, store them in a cool, dry place away from direct sunlight and heat. Avoid dipping fingers directly into jars to prevent contamination, and always keep lids securely closed.
Can I exchange or return the product if I experience a reaction?
• If irritation occurs, our consultant will review your usage pattern and skin response.
• When necessary, we follow official consumer protection standards to support returns or
exchanges—even for used products, depending on the case.
How long does shipping take, and what is the process for exchanges/returns?
• Standard delivery takes 1–2 business days.
• In case of damage, missing items, or quality issues, our customer service team will
process immediate support, exchange, or return based on your situation.
How long does shipping take, and what is the process for exchanges/returns?
Our natural skincare products generally remain effective for 6 to 12 months. To achieve optimal results, always refer to the packaging for exact expiration dates and ensure they are used within the suggested timeframe.
How long does shipping take, and what is the process for exchanges/returns?
• Standard delivery takes 1–2 business days.
• In case of damage, missing items, or quality issues, our customer service team will
process immediate support, exchange, or return based on your situation.